FAQ

What forms of payment are accepted on Egametablesports.com?

We accept PayPal, Visa, MasterCard, Apple Pay, Discover card & American Express.

Where do you ship to?

We currently offer to ship only inside the United States to the lower 48 states. Shipping is free!

We currently do not ship to PO Boxes, Freight forwarders, Military addresses, Hawaii, Puerto Rico, and Alaska.

How long will take to ship my order?

Our handling time is usually 4-5 business days, although we strive to fulfill all customer's orders as soon as possible.

How can I track my shipment?

Once your order has shipped, we will send you an email within 24 hours with the tracking information. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at support@egametablesports.com

When will I receive my order?

Your product is estimated to arrive within 7-10 business days with no guarantees if that item is in stock. Some of our game tables are custom built and could take a 2-6 weeks to build. 

Does delivery include setup?

Since the standard delivery method is curbside, it does not include set up. If you require professional setup, we recommend you find a local installer near you and negotiate their rate to save you money. We also work with a 3rd party installer who may be available in certain areas of the country and for certain brands. Please contact us for more details. 

If I have an issue with my product or I want to return it?

Please check our Return & Refund Policy or contact us using the contact form or email us at support@egametablesports.com and we will be happy to assist you.

Do you sell used equipment or have equipment for rent?

All of our items are brand new with full manufacturer warranties, as we are an approved & licensed dealer based in Miami. We do not have any items for rent.

Do you ship internationally? 

We do not ship internationally. 

What does curbside delivery include?

For curbside deliveries, which is the default for all orders, the delivery driver will pull up to the delivery address, open the gate to his truck, and allow you to remove the item in front of your home.

18-wheeler trucks cannot pull inside driveways and will stop in front of your home. This is generally the standard delivery method across all retailers of heavy freight goods.

Does my order include a liftgate?

No, orders by default are curbside only. If you require a liftgate, please choose the option during checkout. Bear in mind that some shuffleboards (ie. very large ones) may require special assistance to remove the item from the truck, since they would not fit on a liftgate. We will promptly let you know if this is the case.

What is Front Door/Garage Delivery?

When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will take the shipment onto the property, or into the garage of the residence. They will not necessarily deliver inside the front door, but rather at the front door. Please note this is the case with any shipment from any company and is a carrier policy, not our own.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, only specific shipping companies offer white glove service. If you require white glove service, please choose White Glove delivery during checkout.

Not all white glove quotes will be the same, since not all home deliveries are the same. Number of stairs, corridors, etc may require a different quote and we will let you know if this is the case.