Return & Refund
* All returns must be in BRAND NEW & UNUSED condition and must be in original packaging so it can be resold as "New". The product cannot have been assembled or used in anyway.
* Requests for returns must be within 30 calendar days after delivery of the purchased item.
* Buyer is responsible for return shipping costs and arrangement.
* All returns may be subject to a Restocking Charge.
* All custom or special order items are final sale, no returns.
* Other restrictions may apply.
Buyer is responsible for return shipping on any item that is not damaged. In the event of damage, you must report it to the driver and NOTE ON THE BILL OF LADING. If you do not note the damage on the bill of lading you are confirming that you received the goods in perfect condition and you released the shipping company of any liability on the shipment. We will inform you if you should ship it yourself or if we will provide you with a prepaid shipping label that will be emailed to you. The process of generating the return label can take up to 5 business days so please be patient. In case we provided you a return label, the return shipping costs will be deducted from your refund when we receive the item back at our warehouse.
All returns are subjected to a 20% restocking fee that will be deducted from your refund on top of the return costs once the item is returned. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please read the instructions below very carefully as they pertain to refunds and replacements.
Inspect your purchase to ensure that it is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If your item(s)/box arrives damaged or short, it is very important you follow these exact instructions:
- Note the damage on the delivery bill (also known as a bill of lading)
- Note any shortage of items/boxes
- Take photographs of all sides of the box as well
- REFUSE DELIVERY WITHOUT EXCEPTION
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, feel free to contact us.
Most of our items ship directly from our suppliers or the manufacturer warehouses and we are prepared for fast shipping after your order is placed. Therefore, items can only be canceled within 1 hour after placement with no guarantees. All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.
In a situation that you want to cancel your order but it was already processed, you have the option to refuse the delivery or start a return once the item has been delivered to you. Be aware that such a return is subjected to a return and restocking fee that will be deducted from your refund as mentioned in our Return Policy